Report by India Brand Equity Foundation on retail banking.

As per an RBI survey on international trade in banking services for 2012–13. According to the survey, growth of credit extended by Indian banks’ branches operating overseas grew by 31.7 per cent to Rs 585,570 crore (US$ 97.36 billion); credit extended by foreign banks based in India increased 27.5 per cent to touch Rs 307,700 crore ($51.15 billion). Strong growth in agriculture and services sectors as well as the personal loans segment has helped push bank credit growth during the period April–November, 2013 to 7.2 per cent, compared to 6.6 per cent during the same period of 2012, according to a report by credit rating agency CARE Ratings. During the period, loans to the agri sector grew by 5.2 per cent compared to 2.3 per cent in 2012. "Higher growth in credit to agriculture may be attributed to the expected better kharif crop which has been announced by the Ministry of Agriculture," according to the report.

ICICI Bank is looking at different ways to maximise the digital opportunity for growth. The bank is doubling the number of cities it covers with 'tablet banking' and offering its customers services such as video conferencing, so they can talk to the money managers from the comfort of their homes.

Road Ahead
India’s banking sector has the potential to become the fifth largest banking sector globally by 2020 and the third largest by 2025. The industry has witnessed discernable development, with deposits growing at a CAGR of 21.2 per cent (in terms of INR) in the period FY 06–13; in FY 13 total deposits stood at US$ 1,274.3 billion.

Today, banks are turning their focus to servicing clients. Banks in the country, including those in the public sector, are emphasising on enhancing their technology infrastructure, in order to improve customer experience and gain a competitive edge. The popularity of internet and mobile banking is higher than ever before, with Customer Relationship Management (CRM) and data warehousing expected to drive the next wave of technology in banks. Indian banks are also progressively adopting an integrated approach to risk management. Most banks already have in place the framework for asset–liability match, credit and derivatives risk management.

Quotes from the banking Industry

"The idea is thinking ahead of your customer. Not just what they may want today but what could they want tomorrow," said Mr Rajiv Sabharwal, Executive Director, ICICI.
Leading banks in India continue to grow their retail banking business. A report by the Reserve Bank of India on 'Trends and Progress of Banking in India 2012-13' says that "... even in a period of overall slowdown in credit growth, retail creditmaintained its growth." Business Today

Lorraine Burke, a management trainee at HSBC explains: ‘As a management trainee I perform a mixture of customer-facing and back office roles, receive coaching from colleagues and undertake a range of projects. Most of my work is carried out in conjunction with the management team and other colleagues within my branch, though I have also developed relationships nationally through projects, courses and networking.’ Regarding the role in retail banking

Graduate Jobs in Retail Banking

Graduate job roles in retail banking

The main graduate jobs in retail banking are found in branch management or relationship management.

On a branch management graduate scheme, the student will typically spend the first 12 months receiving intensive training and working towards a professional qualification. The student will manage teams of people during a series of placements and will spend time on the floor dealing with customers in at least one of the bank’s branches.

In the second year the student will typically specialize in a particular area, such as mortgages or investments, and student may be put in control of a particular service team. This will involve recruiting, managing and motivating employees, meeting targets, creating new products and services, and dealing with customer complaints. If successful in students second year, they’re like to go on to a permanent branch manager role depending on student’s particular employer. After a couple of years, branch managers usually become area managers.

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